Our terms for website projects are described here. They should help us when we work together. Please note that sometimes a more extensive contract would be agreed. Yet, this page should give you an idea of the terms between us. The terms are primarily for web design projects but also include web hosting and domain names.
Before the Work Starts
A specification is agreed before any work on a project starts. This will be decided together and will be determined before a price is given for the project. If we provide you with an estimate for work before a full specification is provided, this is only an estimate. The price may change when the full specification is decided. A full specification would normally need all website content to be provided and the functionality agreed.
After a specification is agreed, a price and estimated start and completion date will be provided to the client (providing deposits are paid on time).
Payments and Deposit
After a price is agreed, a 50% deposit will be invoiced; it must be paid and cleared in our bank account before any work starts.
The remaining 50% will be invoiced after our involvement in the project is complete, regardless of the involvement of other parties. The final payment of 50% must be paid within 7 days (as specified on invoices) of our involvement in the project is complete.
If the project takes longer than 1 month, we ask for an interim payment(s) based on the work completed. Interim payment(s) will reduce the final 50% payment.
The deposit is only refundable if no work starts.
For smaller jobs, the deposit is at our discretion and may vary.
Completed, invoiced content update work must be paid within 14 days (as specified in invoices).
For website maintenance and support, we will send an invoice for the full amount and this needs to be paid before we start the work. There are no refunds.
We will make every effort to meet the agreed completion date. Sometimes, circumstances change and if for any reason we cannot meet the agreed completion date we will endeavour to notify you in plenty of time.
Any requests for extra work or changes to the project must be supplied in writing (for example, by email).
Requests for extra work or changes to the project specification after the specification is agreed, or are requested after the project has started, will affect the agreed completion date and agreed price. Any requests for extra work or changes to the project will be quoted for and, if agreed, will be invoiced in advance for an interim payment.
If for whatever reason, the client would like to move the completion date to an earlier time than agreed, a ‘rush fee’ will apply, although this will be agreed before the rush work is started.
In addition to testing and checks that we carry out, it is the client’s responsibility to check over the finished project.
We build the website to follow current web standards (within the agreed specification and budget). It will be tested to support the latest versions of Safari, Google Chrome and Microsoft Edge. If you need further browser support, this should be discussed at the start of the project and can be included in the original quote and price.
We test the site on Mac and Windows platforms.
If the site specification includes a mobile device friendly design (a responsive design), we will test the site on Apple iOS devices and an Android smartphone. Another testing can be arranged but will add to the costs.
Web Hosting Costs
Web hosting is payable yearly in advance or monthly by standing order. You must notify us by email to cancel. No refunds are given if hosting is cancelled.
Web hosting accounts will be suspended a week after the invoice is due if payment has not been received. This means that a website won’t be visible to visitors. It can be restored on full payment of the invoice.