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Frequently asked questions

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Frequently asked questions
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FAQ

Frequently asked questions

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Do we need a face-to-face meeting
before we begin the project?

We are always happy to meet with clients to discuss their projects in person, but we know this is not always possible. We will need to discuss a few things before we start, but this can easily be done with a phone or video call at a time that suits you.

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How much does a professionally
designed website cost?

Every website we design is custom-built to achieve your specific goals and meet your audience’s needs. We will work with you transparently to ensure you make the most of your budget as we develop your website.

As a general guide, a brochure-style website costs from $/£1.5k and an e-commerce website from $/£2.5k.

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Can you source photography or
other imagery for my website?

Yes.
Good photographs make almost every website far more inviting. We work closely with several photographers, including a local photographer who can come to your London location to capture the perfect image for your website.

We also source high-quality photographs and illustrations for websites from the huge ranges held by stock photography libraries. We will discuss your imagery ideas and needs at an early stage and factor these into your website’s budget and timescale.

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How long will you need to build
my website?

This varies depending on your exact requirements. We complete many projects in just a few weeks, while more complex projects may take a few months. After initial discussion of your project, we will agree a timescale with you.

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Can you supply written and
other content?

Yes, absolutely.
We work with many trusted, experienced colleagues across a range of creative disciplines, including copywriting, photography, filmmaking and illustration.

We will be happy to connect you with the right professionals to stylishly and efficiently meet your content needs.

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What is web hosting and
how much does it cost?

Web hosting is the service that keeps your website online, and is an important consideration for any successful online business. Your website needs a dependable, responsive and affordable host. We offer Linux-based, CMS-compatible cloud-hosting with a secure sockets layer (SSL) for speed, security and performance.

We protect email accounts with anti-virus scanning and anti-spam filtering, and our conditions of use ensure your website is hosted in a safe, secure and reliable hosting environment. For web hosting, we charge from $16/£15 per month with a minimum term of one year.

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Do I own my website?

Yes.
You will own everything that we build for you, and will then have the choice of retaining any or all of our ongoing support services. Most of our clients continue to work with us for the lifetime of their websites.

If at any time you decide to have your website hosted elsewhere, we will be happy to help you make the transition, as effortlessly and efficiently as possible.

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Can you maintain my website?

We can maintain CMS-based websites, and the ongoing support services we offer are very popular. Not all businesses have the time to update their websites and for that reason, we can handle updates on your behalf, as per your instructions.

Within the first three years of the website’s life, and if arranged within 4 weeks of its launch, we can for $100/£95 per year update your website’s theme, plug-ins and CMS version when security patches or extra functionalities are released. Otherwise we can provide this service at our standard hourly rate.

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Can you help with content updates
and producing other assets?

Yes.
Once their new website is complete, clients often retain our ongoing support services. These range from regularly updating content to producing complementary digital or print assets.

We offer all my clients ongoing, retainer-based support at our standard hourly rate of $50/£45 per hour.

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Are there any other hidden costs
for my website?

No.
That is a promise. We don’t believe in hidden fees or unexpected bills. We are completely transparent about all costs before starting any projects, so you will know exactly how much you will pay and when before work on your website begins.